We want you to love every piece from Luméa. If something isn't right, we make the return process simple and stress-free.

• Items must be in original, unworn condition with all tags attached
• Original packaging is preferred but not mandatory
• Sale items marked Final Sale cannot be returned or exchanged
• Personalised or custom orders are non-returnable

Step 1 — Email us at support@dlumea.com with your order number and reason for return.

Step 2 — Our team will send you a prepaid return label within 24–48 business hours.

Step 3 — Pack your item securely and drop it off at any authorised courier point.

Step 4 — Once received and inspected, your refund will be processed within 5–7 business days to the original payment method.

We offer complimentary exchanges for a different size or colour, subject to availability.

• Credit / Debit cards — 5 to 7 business days
• Store credit — Instantly upon approval
• Original shipping fees are non-refundable