Our care team is available 24×7, always available. Reach us via email at support@dlumea.com, through Live Chat on our website, or via the contact form. We respond within 24 hours on business days.

For the fastest reply, use our Live Chat during business hours. For order-related queries, always include your order number. Email responses are guaranteed within 24 business hours.

LUMÉA is built on the belief that skincare must be both luxurious and intentional. Every formula is crafted with clean, high-performance botanicals — no fillers, no harmful chemicals. We source ethically and combine ancient plant wisdom with advanced dermatology. Cruelty-free, dermatologist-tested, designed for all skin types.

Yes. All formulations are hypoallergenic and fragrance-free — free from parabens, sulfates, and alcohol. We always recommend a patch test 24 hours before full use. Our dedicated Sensitive Skin range uses the gentlest actives available.

Absolutely. LUMÉA is 100% cruelty-free — we never test on animals at any stage. The vast majority of our products are fully vegan. Any exceptions (beeswax or honey) are clearly marked on each product label.

Never. LUMÉA products are free from parabens, sulfates, phthalates, mineral oils, synthetic dyes, and artificial fragrances. Full INCI ingredient lists are published transparently on every product page.

Most LUMÉA products have a 24-month unopened shelf life. Once opened, check the PAO symbol on packaging — typically 6 to 12 months. Store in a cool, dry place away from direct sunlight.

Orders are processed within 1–2 business days. Standard delivery within India: 5–7 business days. International orders: 10–15 business days. Express options available at checkout. Tracking link sent via email and SMS once dispatched.

Yes! Free standard shipping on all Indian orders above ₹999, and on international orders above $75 USD. During seasonal promotions, thresholds may drop — subscribe to our newsletter to stay updated.

Yes. Once your order ships, you'll receive a tracking number via email and SMS. Track under My Orders on our site or directly on the courier's portal. No update within 3 business days? Contact our support team.

LUMÉA ships to over 40 countries worldwide. Fees and delivery times are shown at checkout. Customs duties or import taxes may apply — these are the customer's responsibility.

We offer a 30-day hassle-free return policy on all unopened products in original packaging. Damaged or defective items are replaced or fully refunded. Email support@dlumea.com with your order number to begin.

Refunds are initiated within 3–5 business days of receiving your return. Depending on your bank, an additional 3–7 days may be needed. We'll keep you updated via email throughout.

Please email us within 48 hours of delivery with your order number and a clear photograph. We'll immediately dispatch a free replacement or issue a complete refund — your choice.

Yes! The LUMÉA Luminaries Program rewards you with points on every purchase, referral, and review. Tier up to Silver, Gold, or Elite for escalating perks — early-access launches, exclusive gifts, and birthday treats.

Changes are possible within 2 hours of placing your order. Contact us at support@dlumea.com or via live chat immediately. Once dispatched, modifications aren't possible — but you may initiate a return after delivery.

Only one discount code can be applied per order. However, loyalty points and promotional discounts may be combinable in some cases — this is shown clearly at checkout.

Apply from thinnest to thickest: Cleanser → Toner → Serum → Eye Cream → Moisturizer → SPF (morning). At night, swap SPF for Night Cream or Facial Oil. Results appear after 4–6 weeks of daily use.

Always consult your OB-GYN or dermatologist first. Avoid Retinol, Salicylic Acid above 2%, and certain essential oils during pregnancy or breastfeeding. Our care team can suggest pregnancy-safe alternatives.

Hydration improvements within 1–2 weeks. Brighter, more even skin around the 4-week mark. For hyperpigmentation or fine lines, allow 8–12 weeks of consistent use.

Yes, our formulas are compatible with most other brands. Avoid layering two high-concentration actives of the same type. Introduce one new product at a time to monitor your skin's response.

Yes — always. Several LUMÉA formulas contain AHA/BHA and Vitamin C, which increase UV sensitivity. Use a broad-spectrum SPF 30 or higher every morning — the most effective anti-aging step in any routine.

We accept all major credit/debit cards (Visa, Mastercard, Amex), UPI, Net Banking, Wallets (Paytm, PhonePe), and Buy Now Pay Later via select partners. International customers may pay via PayPal or card. All transactions are SSL-encrypted.

Yes. LUMÉA uses PCI-DSS compliant payment gateways. We never store raw card numbers on our servers. Saved payment methods are tokenised and managed by our certified payment partners.

Yes. A GST-compliant tax invoice is automatically emailed after every successful order. Download invoices from My Orders in your account. For B2B or bulk GST queries, contact our support team.

Try clearing your browser cache or using a different browser/device. Ensure payment details are correct. If the issue persists, contact us via Live Chat or email — include a screenshot of any error for faster resolution.

Check that the code is entered exactly as provided (case-sensitive), hasn't expired, and meets the minimum order requirement. Some codes are single-use or account-specific. Our team will verify the code if still stuck.

Check your spam or promotions folder first. If not found, log into your account and check My Orders. Contact us with your registered email and we'll confirm immediately.

We collect only data needed to process orders, personalise your experience, and communicate with you. We never sell your personal data to third parties. Full details are in our Privacy Policy.

Yes. You have the right to access, correct, or delete your personal data. Send a deletion request to privacy@dlumea.com and we'll process it within 30 days.

Yes, we use essential, analytics, and marketing cookies. Manage your preferences via the cookie banner or our Cookie Policy page. Essential cookies cannot be disabled as they power core site functionality.