By visiting our website, creating an account, or purchasing our products, you confirm that you are at least 18 years of age and agree to comply with and be bound by these Terms of Service. These Terms apply to all visitors, users, and customers of LUMÉA including browsers, vendors, merchants, and contributors of content.

If you are using our services on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

LUMÉA offers a curated range of luxury skincare and beauty products. We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. Product images are for illustrative purposes — actual colour and packaging may vary slightly.

• ✦All products are subject to availability at the time of purchase.
• ✦Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• ✦LUMÉA reserves the right to refuse any order at our sole discretion.
• ✦We do not warrant that product descriptions or website content are entirely accurate or current at all times.

When you place an order with LUMÉA, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order for reasons including product unavailability, errors in pricing, or suspected fraudulent activity.

All payments must be completed at the time of purchase. We accept all major credit and debit cards, UPI, net banking, and other payment methods displayed at checkout. Your payment information is processed securely and is never stored on our servers.

• ✦Orders are confirmed only upon successful payment processing.
• ✦In the event of a payment failure, the order will not be processed.
• ✦LUMÉA is not responsible for additional charges imposed by your bank or payment provider.
• ✦Promotional discounts and coupon codes cannot be combined unless explicitly stated.
• ✦Pre-order items will be charged at the time of purchase and dispatched when available.

LUMÉA ships across India. Delivery timelines are estimates and may vary based on your location, courier partner capacity, public holidays, and events beyond our control. A tracking number will be sent to your registered email once your order is dispatched.

• ✦Standard delivery: 5–7 business days.
• ✦Express delivery: 2–3 business days (where available).
• ✦Free shipping is available on orders above a specified minimum cart value.
• ✦LUMÉA is not liable for delays caused by third-party courier partners.
• ✦Risk of loss and title pass to you upon successful delivery.

Please ensure your delivery address is accurate at checkout. LUMÉA cannot be held responsible for non-delivery due to incorrect address details provided by the customer.

At LUMÉA, we stand behind the quality of every product. If you are not completely satisfied with your purchase, you may request a return within 7 days of delivery, subject to the following conditions:

• ✦The product must be unused, unopened, and in its original packaging with all seals intact.
• ✦Products that have been opened, used, or tampered with are not eligible for return.
• ✦Damaged or defective items must be reported within 48 hours of delivery with photographic evidence.
• ✦Refunds will be processed within 7–10 business days of receiving the returned product.
• ✦Shipping charges are non-refundable unless the return is due to our error.

To initiate a return, please contact us at support@lumea.com with your order number and reason for return. Our team will respond within 1–2 business days.

All content on the LUMÉA website — including text, graphics, logos, images, product descriptions, and software — is the exclusive property of LUMÉA and is protected under applicable intellectual property laws. Unauthorised use may result in legal action.

• ✦The LUMÉA name, logo, and brand identity are registered trademarks.
• ✦You may not reproduce, distribute, or create derivative works from any content without prior written permission.
• ✦User-generated content submitted to LUMÉA grants us a non-exclusive licence to use, display, and promote such content.
• ✦Scraping, automated data collection, or reverse engineering of our website is strictly prohibited.

By using our website and services, you agree to conduct yourself in a lawful and respectful manner. You must not use LUMÉA's platform for any unlawful, harmful, or disruptive purpose.

• ✦You will not submit false, misleading, or fraudulent information.
• ✦You will not attempt to gain unauthorised access to any part of our website or systems.
• ✦You will not use our platform to transmit spam, malware, or any harmful content.
• ✦You will not engage in any activity that disrupts the functioning of our website.
• ✦You will not resell or commercially exploit LUMÉA products without our prior written consent.

LUMÉA reserves the right to terminate or restrict any user account found to be in violation of these terms, without prior notice.

LUMÉA provides its website and products on an "as is" and "as available" basis. We do not make any warranties, expressed or implied, regarding the uninterrupted operation of our website, the accuracy of any content, or the results obtained from use of our products.

To the fullest extent permitted by applicable law, LUMÉA and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including:

• ✦Your use of or inability to use our website or products.
• ✦Any unauthorised access to or alteration of your transmissions or data.
• ✦Any third-party conduct or content encountered through our platform.
• ✦Any other matter relating to your use of our services.

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in India.

If any provision of these Terms is found to be unenforceable or invalid, it shall be limited to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

LUMÉA reserves the right to update, modify, or replace any part of these Terms of Service at any time. We will endeavour to notify users of significant changes via email or a prominent notice on our website.

It is your responsibility to review this page periodically. Your continued use of our website following the posting of any changes constitutes your acceptance of the revised Terms.

If you have any questions, concerns, or feedback regarding these Terms of Service, our team is here to assist you. We aim to respond to all enquiries within 1–2 business days.