Shipping & Refunds

Customer Care

Shipping & Refunds

Every LUMÉA order is crafted with care. Explore our delivery options, return policy, and refund process below.

Your Order's Journey

Order Placed

Confirmation email sent immediately

Packed

Carefully packed within 24 hours

Dispatched

Tracking link sent to your email

Delivered

Safely at your doorstep

Delivery Options

Standard

Standard Shipping

5–7

Business Days

Available across all serviceable pin codes in India. Reliable and tracked end-to-end.

₹79 flat / Free above ₹999

Most Popular

Express Shipping

2–3

Business Days

Priority handling and faster dispatch. Available in select metro cities and major towns.

₹149 flat / Free above ₹2,499

Prepaid Only

Same Day

Today

Order before 12 PM

Available in select cities. Order must be placed before 12:00 PM for same-day fulfilment.

₹299 flat — select cities only

Important Information

Secure Packaging

Every order is wrapped in tamper-proof packaging to ensure your products arrive in perfect condition.

Processing Time

Orders are processed within 24 hours on business days. Orders placed on weekends ship on Monday.

Accurate Address

Please ensure your delivery address is complete and accurate. LUMÉA is not liable for non-delivery due to incorrect details.

Live Tracking

A tracking number is emailed once your order is dispatched. Track real-time updates via our carrier's portal.

Check Delivery Availability

Enter your pin code to check serviceability

LUMÉA ships across India using trusted courier partners including BlueDart, Delhivery, and Ekart. Delivery timelines are estimates and may vary due to public holidays, weather disruptions, or courier delays beyond our control.

How Returns Work

Request via Email

Email us at support@dlumea.com with your order number and reason for return within 7 days of delivery.

Ship It Back

Our team will arrange a pickup or provide return shipping instructions within 1–2 business days of approval.

Refund Processed

Once we receive and inspect the returned item, your refund is processed within 7–10 business days.

Return Eligibility

Product Category & Return Status

Unopened skincare products

✓ Yes

Opened / used products

✕ No

Damaged / defective items

✓ Yes

Fragrance & perfumes (opened)

✕ No

Gift sets (unopened)

✓ Yes

Items marked non-returnable

✕ No

Wrong item received

✓ Yes

Key Policies at a Glance

📅

7-Day Return Window

Returns must be requested within 7 days of delivery. Requests after this window will not be accepted.

📦

Original Packaging

Items must be returned in their original, sealed packaging with all tags and accessories intact.

✅

Full Refund Guarantee

Eligible returns receive a 100% refund to the original payment method. No deductions on our end.

🚚

Shipping Not Refunded

Original shipping charges are non-refundable unless the return is due to an error on our part.

Refund Timeline

Day 0 — Return Request

Submit your return request

Email support@dlumea.com with order number, photos of the item, and reason for return.

Day 1–2 — Approval

Return approved & pickup arranged

Our team reviews your request and initiates reverse pickup or sends return shipping instructions.

Day 3–5 — Item Received

Package received & inspected

Once we receive your package at our facility, our quality team inspects the item within 1 business day.

Day 7–10 — Refund

Refund credited to original payment method

Your refund is processed and typically reflects within 5–7 banking days depending on your bank or payment provider.

For damaged or defective products, please photograph the item and packaging immediately upon delivery and email us within 48 hours. Late reports may not be eligible for a refund.

✦

Still Have Questions?